Traditional Jute-Wool Rug with Geometric Diamond Motifs – Handcrafted Kilim Design

Product care instructions:

1. Cleaning:
- Vacuum regularly using a low suction setting without a beater bar to remove loose dirt and debris.
- For spot cleaning, blot spills immediately with a clean, damp cloth.
- Avoid using harsh chemicals or excessive water, as hemp is naturally absorbent.
- For deeper cleaning, use a mild, eco-friendly soap solution and gently dab the affected area.

2. Maintenance:
- Rotate the rug periodically to ensure even wear.
- Shake or beat the rug outdoors occasionally to remove trapped dust and dirt.

3. Sun exposure:
- Limit prolonged direct sunlight to prevent fading of the natural beige color.
- Use window treatments to protect the rug from excessive UV exposure.

4. Moisture control:
- Keep the rug in a well-ventilated area to prevent moisture buildup.
- If the rug gets wet, hang it to dry completely before placing it back on the floor.

5. Storage:
- Roll the rug with the pile side facing inward when storing.
- Use a breathable fabric cover to protect from dust while allowing air circulation.

6. Professional cleaning:
- For thorough cleaning, consult a professional rug cleaner experienced with natural fiber rugs.

7. Shedding:
- Some initial shedding is normal for hemp rugs. Regular vacuuming will help minimize this.

8. Scalloped border care:
- Be gentle when vacuuming or cleaning near the scalloped edges to maintain their shape and integrity.

9. Eco-friendly practices:
- When possible, use natural or biodegradable cleaning products to maintain the rug's eco-friendly qualities.

10. Pets and heavy furniture:
- Use rug pads in high-traffic areas or under furniture to prevent excessive wear.
- Trim pet nails regularly to avoid snagging the hand-braided fibers.

By following these care instructions, you can help preserve the natural beauty and durability of your Rug, ensuring it remains a stunning and sustainable addition to your home for years to come.

Shipping Policy:

1. Shipping Costs:
- Free shipping on all standard orders placed through our website.
- Custom orders may incur shipping charges based on product weight.

2. Delivery Timeframes:
- Orders typically dispatched within 48 business hours.
- Estimated delivery times vary by product (1-12 business days).
- Check product pages for specific delivery estimates.
- Sale periods may cause 5-7 day delays.

3. Order Tracking:
- Unique tracking number provided upon dispatch.
- While we strive for accuracy, tracking information may occasionally be inconsistent due to third-party services.

4. Order Confirmation:
- Confirmation sent via email and WhatsApp upon successful order placement.

5. Cancellations:
- Accepted before dispatch by contacting +91 9784176040 or info@rugzcraft.com.
- Refunds processed within 48 business hours through original payment method.

6. International Orders:
- Listed prices include all duties and taxes.
- Customers responsible for any import duties or taxes imposed by their country.

7. Delivery Delays:
- May occur due to factors beyond our control (e.g., weather, logistical issues, natural disasters).
- We aim to notify customers of delays but cannot guarantee timely communication in all circumstances.

8. Customized Orders:
- Shipping charges apply based on product weight.

9. Price Transparency:
- No hidden costs for standard orders.
- All listed prices are final and inclusive of duties and taxes.

By placing an order, customers agree to these shipping terms. For any questions or concerns regarding shipping, please contact our customer service team.

Cancellation Policy:

1. Cancellation Window:
- Orders can be cancelled only before the shipment has been dispatched.
- Once an order is dispatched, it cannot be cancelled.

2. How to Cancel:
- To cancel an order, customers must contact Rugzcraft through one of the following methods:
a) Phone: Call +91 9784176040
b) Email: Send a request to info@rugzcraft.com

3. Cancellation Confirmation:
- Rugzcraft will confirm the cancellation request upon receipt.
- Customers should retain this confirmation for their records.

4. Refund Process:
- Once an order is successfully cancelled, a refund will be initiated.
- Refunds will be processed through the original mode of payment.
- Refunded amounts should reflect in the customer's account within 48 business hours of cancellation.

5. Non-Cancellable Items:
- Customized orders may have different cancellation terms. Please check with customer service for specific details.

6. Sale Items:
- The standard cancellation policy applies to sale items unless otherwise stated.

7. Partial Cancellations:
- For orders with multiple items, partial cancellations may be possible if the items have not been dispatched. Contact customer service for assistance.

8. Cancellation Fees:
- There are no cancellation fees for orders cancelled before dispatch.

9. Unable to Cancel:
- If an order has already been dispatched when a cancellation request is received, customers will be notified, and standard return procedures will apply.

10. Changes to Orders:
- Requests for changes to orders (e.g., size, color, quantity) will be treated as cancellations and new orders, subject to product availability.

11. Contact Information:
- For any questions or assistance regarding cancellations, please contact our customer service:
Phone: +91 9784176040
Email: info@rugzcraft.com

Rugzcraft reserves the right to modify this cancellation policy at any time. Any changes will be effective immediately upon posting on our website.